Frequently Asked Questions:


GENERAL

What is the Currency of this Store?

The default currency is US dollar. (USD $)

At the same time accept - British Pound (GBP £) and Australian Dollar (AUD A$), you can change the preferred currency at any time through the website menu.

Based on the real-time currency exchange rate for the day, rounding or subtotal calculations may vary slightly. Everything is based on the calculated amount displayed in the checkout system.


Do you accept Overseas Orders?

Yes! I accept international orders and available for worldwide shipping. Completely borderless online shopping.


Do the store support Guest Checkout?

Yes, you can checkout without register an account.

For the sake of saving your time, it will be more convenient if you create an account, you will not need to fill in the information again when checkout next time.


Is there any Fee for Registering an Account?

No. Registering as a member is free.


What is the password requested format for the account register?

Account registration requires at least 5 characters length password.

To protect your account security and increase password strength, please avoid setting up an easy-to-guess password combination and increasing the length of the password appropriately.


PAYMENT

What Payment Method do you accept?

Securely accept Visa / MasterCard Debit Cards, most major Credit Cards and Paypal.

For more details, please visit >> [Secure Payment].


DOWNLOAD & DELIVERY

What kind of Delivery Method do you provide? How much is the Shipping Fee?

No shipping fee needed as downloadable digital items.

For more details, please visit >> [Download & Delivery].


DOWNLOADABLE ITEMS

How can I download the digital items?

After payment is confirmed, the download links will be sent to your registered mailbox, you can simply download the items through the links. You can also find the related download links in 'Order History'.

Download link is valid within two weeks (14 days) of purchase. Unlimited redownloads within the validity period also.


REFUND AND EXCHANGE

What is the Refund Policy and Exchange Policy?

Digital Items

All Digital Items Are Not Refundable.
All downloadable products are not available for refund, but I can provide replacement and simple technical support if there is confirmed download error/ file damage.
(Please ensure your devices and browsers are compatible with the files format you bought, you can open the files smoothly.)

Physical Items

Physical Items Purchased From The Store Here May Be Eligible To Refund.
All items will be checked and packed carefully so as to confirm they are completely no any flaws before send out, therefore the exchange or refund is only available if: the postal error caused by me; or the quality issue that shall provide replacements, no refund will be given in the above circumstances. If serious damage occurs during delivery and replacement cannot be provided (out of stock and other force majeure factors), refund or other compensation plans can be provided based on the severity of the damage. (All need to provide receipt /photo proof)

Please be sure to submit your request within 10 days after receiving the items, also attach the order reference number, shipping details and photo proof. Overdue will not be processed.

If there is an issue with your order, please contact >> [Customer Service].


PRIVACY POLICY AND TERMS

What about the Privacy Policy and Terms and Conditions of Use?

The personal data you provided is only used to answer queries and process orders. You have the right to modify and delete all the personal information found in the "My Account" page.

When you submit personal information on the website, your information is protected both online and offline. Only you can produce a charge by placing an order in your password-protected account.

For more details, please visit >> [Terms and Conditions of Use].


OTHERS

Any Additional Charge?

No.


Why should ask for my Billing Address even if a Digital Items Checkout?

For digital items, the store platform does not force customers to fill shipping address, but customers should inform their billing address. It is an important information as a legitimate document for online transaction. When sending the transaction to the secure payment gateway, it ensures both sides that the transactions are carried out is not fraud and can be eligible for the refund policy of PayPal. (Registered members only need to fill in the information once.)

The personal data you provided is only used to answer queries and process orders. You have the right to modify and delete all the personal information found in the "My Account" page. When you submit personal information on our website, your information is protected both online and offline. Only you can produce a charge by placing an order in your password-protected account.


I did not receive any Purchase Confirmation Email. How can I do?

This may be due to a system error and mail filter options sometimes. If you have any problems with your order or account, please feel free to contact >> [Customer Service].


I want a Customizable Artwork. How to Commission you?

Sure! I do personal and commercial art commissions. Any projects and enquiries, please contact me via email for further details.

[EMAIL] info@xearo.work


Contact

If you have any questions, please feel free to Send a Mail or contact >> [Customer Service].




(Last Revised: 7 DEC 2018)