Digital Items

How To Download

All digital items can be simply downloaded via the website and your purchase confirmation email. The related download link can be found in details of [Order History] and confirmation email after successfully purchased.

Some large downloadable files are compressed in zip format which you need to extract them first. (Mostly appear in the items included a high-res file which takes large capacity data storage.) Please use a desktop computer with stable network and power supply, which can help download /open those large files smoothly.

The system may take some time to confirm payment and sent out the download link after each purchase. If you do not receive any confirmation emails or download links within 24 hours, please do not hesitate to contact [Contact] so as to solve your problems as soon as possible.

Please make sure your desktop, tablet, mobile phone, or operating system of your device can be compatible with the format of the download file you purchased. Please note that all digital content items cannot be refunded after purchase.

Redownload

Download link is valid within two weeks (14 days) of purchase. Unlimited redownloads within the validity period also.

In addition to downloading from the link in the email, you can also access download in the Order History after logging in (Order History > Click the magnifying glass icon 🔍 or Order Reference Number to view the details > Find [Download] in the item details column > Click the link to download)

If you have any problems with downloading, please feel free to >> [Contact].

Physical Items

Not applicable at the moment, there is currently no need to ship physical items.